Opening of a new branch of the American bank in Twin Lakes


US Bank recently celebrated the opening of a branch at Twin Lakes in Federal Way.

The branch, located at 33650 21st Ave. SW, features design enhancements to improve the banking experience for customers.

Bankers are equipped with mobile tablets to help customers throughout the branch while customer support stations provide space for one-on-one conversations and replace common cashier lines, according to the company.

“We chose Federal Way for our new branch concept because of the tremendous growth happening here,” said Kristy Dickson, Seattle personal and business banking market leader for US Bank. “This is our most relationship-oriented branch design to date and allows us to focus on deeper conversations with our clients about their financial goals, while our bankers can help clients use our digital tools to carry out transactions in traditional branches. ”

To celebrate the renovated branch, US Bank is donating $ 2,500 to the Federal Way-based one-stop shop, which is dedicated to building a future without poverty.

The branch also includes engagement desks for more in-depth conversations and a branch cafe with additional coffee and drinks for customers.

An interactive banking machine (ITM) in the lobby is available for one-stop banking services where customers can cash checks with their choice of denominations, make deposits, pay online accounts and more.

US Bank’s award-winning mobile app and online banking offers new personalized information to make money management easier, US Bank’s smart assistant to get you what you need in just a few words and co-browse the live video to see the banker you’re speaking with, according to the company.

In response to the ongoing COVID-19 pandemic, the branch is incorporating design changes focused on protecting the health of customers and employees, such as plexiglass barriers and antimicrobial surfaces, and signage to encourage distancing social.

The branch also has a walk-in ATM.

US Bank will open a new branch in Marysville, along with four more renovations next year for its branches in West Seattle, Lakewood, Issaquah and Smokey Point. The bank will also move and relocate its main Seattle branch within the US Bank Center early next year.


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