Global Self-Service Technology Industry to 2026


DUBLIN, February 17, 2022 /PRNewswire/ — The report “Self-Service Technology Market: Global Industry Trends, Share, Size, Growth, Opportunities and Forecast 2021-2026” has been added to from offer.

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The global self-service technology market grew at a CAGR of approximately 7% during the period 2015-2020. Self-service technology (SST) provides an interface through which users can obtain services without the direct intervention of service companies. It provides direct support to users, reduces labor costs and improves business productivity. It’s usually paired with user-friendly administrative tools to provide ongoing digital support without hiring additional service agents. It can be used to scan an item in store and withdraw cash from an automated teller machine (ATM). Currently, the widespread adoption of information technology (IT) is expanding the use of SST in mobile banking and online shopping applications.

Rising reliance on smartphones, growing use of social media, and the advent of Internet of Things (IoT) are some of the key factors supporting the growth of the market. Moreover, because it is convenient and time-saving, SST finds applications in small and medium-sized enterprises (SMEs) to improve the overall consumer experience. Additionally, with the booming e-commerce sector, SST is gaining traction in fast food restaurants to enable online food delivery. The growing use of barcode scanners in the healthcare industry to manage patient medical records and medications is also contributing to the growth of the market.

Apart from this, the growing travel and tourism sector is extending the application of OSH to airport self-check-in kiosks, package tracking, and accommodation and flight booking. Additionally, the growing use of online banking services is expected to positively influence the adoption of SST in the banking, financial services and insurance (BFSI) industry worldwide. Looking ahead, the publisher expects the global self-service technology market to show moderate growth over the next five years.

Competitive Landscape:

The competitive landscape of the industry has also been reviewed along with the profiles of major players namely AZKOYEN SA, Crane Co., Diebold Nixdorf Incorporated, Fujitsu Limited, GRGBanking, HESS Cash Systems GmbH, HYOSUNG TNS Inc. (Hyosung Corporation) , KIOSK Information Systems Inc., NCR Corporation and Toshiba Corporation.

Answers to key questions in this report:

  • How has the global self-service technology market behaved so far and how will it behave in the years to come?

  • What has been the impact of COVID-19 on the global self-service technology market?

  • What are the main regional markets?

  • What is the market breakdown by product?

  • What is the market breakdown by application?

  • What are the different stages of the industry value chain?

  • What are the key drivers and challenges in the industry?

  • What is the structure of the global self-service technology market and who are the key players?

  • How competitive is the industry?

Main topics covered:

1 Preface

2 Scope and methodology

3 Executive Summary

4 Presentation
4.1 Overview
4.2 Key Industry Trends

5 Global Self-Service Technology Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast

6 Market Breakdown by Product
6.1 ATMs
6.1.1 Market trends
6.1.2 Market Forecast
6.2 Kiosks
6.2.1 Market trends
6.2.2 Market Forecast
6.3 Vending Machines
6.3.1 Market trends
6.3.2 Market Forecast

7 Market Breakdown by Application
7.1 Retail
7.1.1 Market trends
7.1.2 Market Forecast
7.2 QSR
7.2.1 Market trends
7.2.2 Market Forecast
7.3 Bank
7.3.1 Market trends
7.3.2 Market Forecast
7.4 Travel and tourism
7.4.1 Market trends
7.4.2 Market Forecast
7.5 Healthcare
7.5.1 Market trends
7.5.2 Market Forecast
7.6 Others
7.6.1 Market trends
7.6.2 Market Forecast

8 Market Breakdown by Region

9 SWOT Analysis

10 Value chain analysis

11 Analysis of the five forces of carriers

12 Price Analysis

13 Competitive landscape
13.1 Market structure
13.2 Key Players
13.3 Profiles of Key Players
13.3.1 AZKOYEN S.A. Company overview Product Portfolio Finance
13.3.2 Crane Co. Presentation of the company Product portfolio Finance SWOT Analysis
13.3.3 Diebold Nixdorf Incorporated Company overview Product Portfolio Finance SWOT Analysis
13.3.4 Fujitsu Limited Company Overview Product Portfolio Finance SWOT Analysis
13.3.5 GRG Bank Company Overview Product Portfolio
13.3.6 HESS Cash Systems GmbH Company Overview Product Portfolio
13.3.7 HYOSUNG TNS Inc. (Hyosung Corporation) Company Overview Product Portfolio
13.3.8 KIOSK Information Systems Inc. Company Overview Product Portfolio Finance
13.3.9 NCR Company Company Overview Product Portfolio Finance
13.3.10 Toshiba Company Company Overview Product Portfolio Finance SWOT Analysis

For more information about this report visit

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