Citibank sees corporate clients go mobile

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CitiDirect BE app allows customers to access banking services through biometric functions, such as fingerprint recognition or facial recognition

Due to the COVID-19 outbreak, the proportion of customers using corporate mobile online banking has increased significantly, and the number of customers logging into online banking using biometric methods has also increased. significantly increased, said Citibank Taiwan Ltd (花nite 台灣).

The bank launched its mobile version of online banking – the CitiDirect BE app – for corporate clients earlier this year. It allows users to log into online banking services using biometrics. Customers can also use this technology to connect to the desktop version of online banking for faster, easier, and more real-time financial services, the bank said.

The app gives customers a fast, easy and secure banking experience, he said. Using the app, customers can authorize payments, check balances and cash positions, and manage users, he added.

Photo courtesy of Citibank Taiwan Ltd

To provide customers with more user-friendly and flexible access to online banking services, the app is compatible with the existing dynamic password card authentication mechanism and also allows customers to access online banking services. CitiDirect BE existing through the use of biometric functions. , like fingerprint recognition or facial recognition, he added.

“Since the local COVID-19 epidemic escalated in mid-May and after the government issued a nationwide level 3 alert, many corporate clients have started implementing programs working from home or dividing people into different groups to work, while their transaction patterns and fund management has also changed, ”said William Mor (毛偉麟), head of treasury and commerce solutions at Citibank Taiwan .

“We are seeing the demand for digital financial solutions from corporate clients, and the proportion of those using CitiDirect BE mobile online banking is growing rapidly,” he said. “Whether it’s a smartphone, tablet or PC, the number of people logging into CitiDirect BE using biometrics increased significantly in May compared to April, and we expect a more dramatic increase in June. “

“Citi’s treasury and commerce solutions provide the best digital financial solutions to corporate clients. Citibank has redesigned the entire transaction process to deliver an end-to-end digital banking experience to transforming business customers, ”said Mor. “Through the digital solutions provided by Citibank, we have continuously and effectively assisted our customers and their business operations during the pandemic. Citibank will continue its commitment to become the digital platform of choice for digital businesses and continue to expand digital banking infrastructure to meet current and future customer needs.

Citi Treasury and Trade Solutions provide innovative integrated services, tailor-made treasury management and trade finance services to multinational companies, financial institutions and government departments around the world. It has the largest operating network in the industry, with banking licenses in over 90 countries and a globally integrated technology platform.

Finance Asia Last month, the magazine named Citibank Taiwan this year’s “Best International Bank”, the 25th consecutive year that the bank has won the award. More, Global finance magazine in September last year awarded the bank the “Best Corporate Digital Bank in Taiwan” award for the third year in a row.

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